Contact
Tell us the problem. We hand back a point of view.
The first conversation is a diagnosis, not a sales pitch. It runs about an hour and you leave it with a reading of your case, even when the conclusion is that Laeta is not the right agency for it.
The shortest route
Start on WhatsApp.
It is the fastest channel, and the one we check first. Write one line about what is stuck and someone answers from there, within working hours. Emaillaeta@laeta.ag Working hoursMonday to Friday, 9am to 6pm, Brasília time. AddressRua Afonso Braz, 343, São Paulo, SP 04511-011, Brazil
Or write from here
No mystery
What happens after you write
Four steps and no automated queue.
A person reads it
Your message lands with a human, not in a ticketing system. Nobody here replies with a case number.
We reply fast
With a question or with a proposal to talk. If the subject is not for us, we say so right away.
We book an hour
In person or on video, whichever is faster for you. It is a diagnosis: we ask a lot and sell very little.
You get the reading in writing
Of what we understood about your case, with or without a next step. That document is yours either way.
Your email does not go into any mailing list. If you want to receive something from us later, just ask.
Before you write
How does it start?
You write, we book it. The first conversation is a diagnosis, not a sales pitch: we map what exists today, where the message contradicts itself and what your buyer finds when they look you up alone.
How quickly do you reply?
Fast: WhatsApp is the channel we watch first, and someone replies as soon as they see it, within working hours, Monday to Friday, 9am to 6pm, Brasília time. Email and the form go into the same queue, no ticket numbers.
What should I bring to the first conversation?
Whatever you have, even if it is not much. It helps to bring: the problem in one sentence, who has to be convinced, the date that will not move, the approximate budget and what has been tried before. If none of that exists yet, we put it together in the conversation.
Does the first conversation cost anything?
No. The initial diagnosis is our investment in finding out whether we can help. What we charge for comes later, when there is a project.
Where can I see case studies?
In the conversation. We show the work in person, with the context no slide carries.
Do you work with clients outside Brazil?
Yes. Much of what we do is helping brands land properly with a Brazilian audience, under Brazilian rules, and this conversation happens in English.
Updated on August 20, 2026.
The first conversation is a diagnosis.
You leave it with a written reading of your case. No portfolio parade, no proposal before its time.
Or write
laeta@laeta.ag
Monday to Friday, 9am to 6pm, Brasília time.
A quick reply, from a real person.